Shipping policy

Thank you for shopping with LOST SIGNAL.

We are committed to delivering your order safely and as quickly as possible.

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Order Processing

All orders are processed within 1–3 business days after payment has been confirmed.

Orders are not processed or shipped on weekends or public holidays.

During product launches, sales, or high-demand periods, processing times may take slightly longer.

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Shipping Times

Estimated delivery times:

South Korea: 1–3 business days
United States & Canada: 10–15 business days
Europe: 8–13 business days
United Kingdom: 8–13 business days
Australia & New Zealand: 7–12 business days
Asia: 6–9 business days
Rest of the World: 7–15 business days

Delivery times are estimates and may vary depending on customs clearance, weather conditions, or local carriers.

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Shipping Costs

Shipping costs are calculated at checkout based on your location.

We may offer free shipping promotions during special events or on qualifying orders.

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Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take up to 24–48 hours to update.

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Customs & Import Taxes

International customers may be required to pay customs duties, import taxes, or other fees imposed by their country.

These charges are the responsibility of the customer.

LOST SIGNAL is not responsible for delays caused by customs.

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Incorrect Shipping Address

Please ensure your shipping information is accurate before completing your purchase.

LOST SIGNAL is not responsible for packages delivered to an incorrect address provided by the customer.

If you notice an error, contact us immediately before your order is shipped.

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Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, LOST SIGNAL is not responsible for lost or stolen packages.

If your package is lost during transit, please contact us and we will work with the shipping carrier to assist you.

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Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Include:

Your order number
Photos of the damaged product
Photos of the packaging

We will review your request and provide an appropriate solution.

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Shipping Delays

Unexpected delays may occur due to:

Weather conditions
Customs inspections
Carrier issues
Peak holiday seasons
Force majeure events

We appreciate your patience and understanding.

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Contact

If you have any questions regarding shipping, please contact us:

Email: lostsignal.shopify@gmail.com

We aim to respond within 24–48 business hours.